Refund & Return Policy
Effective Date: 06 Nov 2025
Website: https://veeramasale.com/
Owner: Veera Masale
At Veera Masale, we strive to deliver the freshest and highest-quality spices to your doorstep. Each product is packed with care to preserve its aroma, taste, and authenticity.
Please read our Return and Refund Policy carefully before making a purchase.
1. Eligibility for Returns
Due to the perishable nature of our products, we only accept returns or replacements in the following cases:
- You received damaged, defective, or incorrect items.
- The product was missing or expired upon arrival.
To be eligible for a return or replacement:
- You must contact us within 7 days of receiving your order.
- The product must be unopened, unused, and in its original packaging.
- You must provide proof of purchase (order ID, receipt, or confirmation email).
2. Non-Returnable Items
We do not accept returns for:
- Opened or used spice packets
- Products damaged due to improper handling after delivery
- Items purchased during sale or promotional offers (unless damaged or defective)
- Gift cards or digital products
3. Return Process
If you believe you’ve received an incorrect or damaged product:
- Contact us at veeramasale@gmail.com or +91 9921239278 within 7 days of delivery.
- Provide your order details and clear photos of the product and packaging.
- Once verified, we will arrange for a replacement or refund as applicable.
Please do not send any product back without receiving confirmation from our team.
4. Refunds
- Once approved, refunds will be processed to your original payment method within 5–7 business days.
- If you haven’t received your refund after this period, please check with your bank or payment provider first before contacting us.
5. Cancellations
- Orders can be cancelled within 6 hours of placing the order, provided they have not yet been processed or shipped.
- Once shipped, orders cannot be cancelled.
To cancel an order, please email us at veeramasale@gmail.com with your order number.
6. Exchange Policy
We currently do not offer direct product exchanges.
If you wish to exchange an item, please return the original product (if eligible) and place a new order.
7. Contact Us
For all return or refund-related inquiries, please contact:
Veera Masale
📧 Email: veeramasale@gmail.com
📞 Phone: +91 9921239278
🌐 Website: https://veeramasale.com/
📍 Address: Flat No. 04, Sparsh Meher Apartment, Sector – 18, Shivtej Nagar Chinchwad, Pune – 411019