Order Cancellation Policy
Effective Date: 06 Nov 2025
Website: https://veeramasale.com/
Owner: Veera Masale
At Veera Masale, we do our best to process and ship your orders quickly so you can enjoy our fresh and authentic spices without delay.
We understand that sometimes you may need to cancel an order, so please review our policy below.
1. Order Cancellation by Customer
You may cancel your order under the following conditions:
- Orders can be cancelled within 6 hours of placing the order, provided it has not yet been processed or shipped.
- Once the order status changes to “Processed” or “Shipped,” cancellations will no longer be accepted.
- To request a cancellation, please email us at veeramasale@gmail.com or call us at +91 9921239278 with your Order ID and cancellation reason.
If your cancellation request is approved before dispatch, your payment will be refunded as described below.
2. Cancellation by Veera Masale
We reserve the right to cancel or refuse any order at our discretion under the following circumstances:
- Product is out of stock or discontinued
- Pricing, typographical, or listing errors
- Payment authorization failure
- Suspicious or fraudulent transactions
- Delivery address outside our service area
If we cancel an order, you will be notified via email or phone, and a full refund will be issued immediately.
3. Refund for Cancelled Orders
- For prepaid orders cancelled within the allowed time frame, a full refund will be issued to your original payment method.
- Refunds are typically processed within 5–7 business days of cancellation confirmation.
- For orders paid via UPI, wallets, or net banking, the time taken to reflect the refund in your account may vary depending on your bank or payment provider.
4. Cancellations After Dispatch
Once an order has been dispatched or shipped, it cannot be cancelled.
However, you may still be eligible for a return or replacement in case of a defective or incorrect product.
Please refer to our Refund & Return Policy for further details.
5. Contact Us
For any questions regarding order cancellations or refunds, please reach out to us:
Veera Masale
📧 Email: veeramasale@gmail.com
📞 Phone: +91 9921239278
🌐 Website: https://veeramasale.com/
📍 Address: Flat No. 04, Sparsh Meher Apartment, Sector – 18, Shivtej Nagar Chinchwad, Pune – 411019